Jetstar Asia Check-in Information at Kuala Lumpur International Airport 2 (klia2)

Jetstar Asia ceased operations on 31 July 2025

Passengers traveling with Jetstar Asia can Check-in conveniently with the check-in options provided as below:

Check-in Counters, klia2

Online Web Check-in

For most bookings, you can check in online. You’ll need your booking reference number (it’s on your itinerary) and your passport details if you’re flying international.

There are some exceptions to online check-in and you're required to check in at the airport if you:

• You’re travelling with an infant
• You're travelling to or from the US
• Booking through Jetstar Group bookings
• You need specific assistance

Self Service Check-in Machine (Kiosk)

For easier and smoother boarding, check in your flights at self check-in kiosk to avoid the queue. Jetstar kiosks are a great alternative to the check-in counter if you’re on an Australia, New Zealand or Jetstar Japan (GK) domestic flight; or selected Jetstar Asia (3K) flights out of Singapore. You can print your boarding pass at one of Jetstar kiosks and if you’re travelling with checked baggage, your baggage tags too.

Services are available at the check-in kiosk around the departures hall.

Airport Counter Check-in

The amount of time needed to complete all check-in requirements varies depending on your itinerary. Airport Counter check-in and bag drop opened 3 hours before scheduled departure.

Passengers are advised to be at your boarding gate 40 minutes before scheduled departure.

Boarding gate will close 15 minutes prior to scheduled time of departure.

✈ Check Jetstar Asia’s flight status

For further information on Check-in, please contact Jetstar Asia Service Hotline at Tel: +1800 81 30 90 / +613 9645 5999 or contact your local air ticketing agent.

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